Shipping & Returns

Shipping/Damage

Delivery:  We coordinate the transportation and delivery of your purchase through a third-party freight carrier. (We do not accommodate product pick up by our customers.)

Freight for eCommerce orders is calculated dependent on the weight of the items in your shopping cart. The thresholds and rates are as follows:

Weight Shipping Rate
<= 10 lbs $12.00
> 10 lbs to 43 lbs $24.00
> 43 lbs to 78 lbs $87.00
> 78 lbs to 125 lbs $119.00
> 125 lbs $139.00

 

 

 

 

 

 

 

 

 

 

 

 

Customer Service

Please call Customer Service immediately after placing your order to avoid additional fees if you know your delivery address presents special circumstances.

An email notification will be sent to the customer’s email address of record (the email address you entered when placing your order or registering in our system).  The emailed shipping notification will include confirmation of the order being shipped, and a tracking number from the freight carrier.  Additional contact info for the freight carrier can be found on their website. 

Customer Purchases will be processed Monday through Friday 8:00 am to 5:00 pm, Pacific Standard Time. In most cases, customer purchases received by 5:00 pm (EST) will ship within the following 24 business hours, and you should anticipate a minimum of 2-5 business days for receipt of delivery. However, we cannot guarantee shipping dates. The freight carrier will provide you an expected delivery date, but that is subject to change.

Damage

Damage or Loss:  If you experience any damage or loss to your shipment, please call our customer service immediately upon receipt of order so we can assist you.

Returns

Returns:  Please contact us at shopstego@stegoindustries.com or 877-464-7834 to begin the return process. Unopened, unused, and undamaged products in their original quantity and packaging may be returned within thirty days (30) of purchase. Shipping is not refundable. Additional restocking charges may occur. We charge a 15% restocking fee, which will be deducted from your refund.

Fulfillment Errors:  Sometimes a human error occurs in pulling together and packing orders.  If we made a mistake, we will fix it.  Please contact our e-commerce customer service at shopstego@stegoindustries.com to let us know.

Defects:  If you purchase a product from us that arrived defective, please contact us at shopstego@stegoindustries.com or 877-464-7834 so we can correct the issue.