Returns
Returns: Please contact us at shopstego@stegoindustries.com or 877-464-7834 to begin the return process. StegoDIY Tape may be returned, replaced, and/or refunded in accordance with the terms of the StegoDIY Tape Limited Warranty (see product page for full terms or contact us at shopstego@stegoindustries.com or 877-464-7834 for additional details). All other unopened, unused, and undamaged products in their original quantity and packaging may be returned within thirty (30) days of purchase. With the exception of StegoDIY Tape, you will be asked to submit pictures of all material to be returned so we can determine which items are re-sellable and a 15% restocking fee will be charged and deducted from your refund. Customer is responsible for return shipping costs.
Parcel Orders: Unopened, unused, and undamaged products in their original quantity and packaging may be returned within thirty (30) days of purchase. You will be asked to submit pictures of all material to be returned so we can determine which items are re-sellable and a 15% restocking fee will be charged and deducted from your refund. Customer is responsible for return shipping costs.
Fulfillment Errors: Sometimes human errors occur in pulling together and packing orders. If we made a mistake, we will fix it. Please contact Customer Service at shopstego@stegoindustries.com to let us know.
Defects: If you purchase a product from us that arrived defective, please contact us at shopstego@stegoindustries.com or 877-464-7834 so we can correct the issue.