Shipping Fees: Shipping is free.
Delivery: We coordinate the transportation and delivery of your purchase through a third-party freight carrier. (We do not accommodate product pick up by our customers.)
Areas we service: We currently only ship within the contiguous United States. Please contact Customer Service at 877-464-7834 to inquire about shipments outside the contiguous United States.
Please call Customer Service immediately after placing your order to avoid additional fees if you know your delivery address presents special circumstances.
An email notification will be sent to the customer’s email address of record (the email address you entered when placing your order or registering in our system). The emailed shipping notification will include confirmation of the order being shipped, and a tracking number from the freight carrier. Additional contact info for the freight carrier can be found on their website.
Customer purchases will be processed Monday through Friday 8:00 am to 5:00 pm, Pacific Standard Time. In most cases, customer purchases received by 5:00 pm (EST) will be processed within the following 24 business hours, and during this current freight environment, you should anticipate a minimum of 3-7 business days for receipt of delivery. However, we cannot guarantee shipping dates. The freight carrier will provide you an expected delivery date, but that is subject to change.
Damage or Loss: If you experience any damage or loss to your shipment, please call Customer Service at 877-464-7834 immediately upon receipt of order so we can assist you.
Refunds: If a refund or partial refund is due to you, the actual refund may take 3-10 days to be credited back to the account you paid with.
Returns: Please contact us at firstname.lastname@example.org or 877-464-7834 to begin the return process. StegoDIY Tape may be returned, replaced, and/or refunded in accordance with the terms of the StegoDIY Tape Limited Warranty (see product page for full terms or contact us at email@example.com or 877-464-7834 for additional details). All other unopened, unused, and undamaged products in their original quantity and packaging may be returned within thirty (30) days of purchase. With the exception of StegoDIY Tape, you will be asked to submit pictures of all material to be returned so we can determine which items are re-sellable and a 15% restocking fee will be charged and deducted from your refund. Customer is responsible for return shipping costs.
Fulfillment Errors: Sometimes human errors occur in pulling together and packing orders. If we made a mistake, we will fix it. Please contact Customer Service at firstname.lastname@example.org to let us know.
Defects: If you purchase a product from us that arrived defective, please contact us at email@example.com or 877-464-7834 so we can correct the issue.