Our most frequently asked questions
If you can't find the answers you are looking for please do not hesitate to contact us. We are more than happy to help you with any questions you may have.
Why are some, but not all of Stego’s products available for purchase online?
With consideration to both weight of product and regularity of demand, it makes most sense for some of our products to be sold locally through retailers who stock those items in high volume. We have many wonderful distributors/retailers for our products all across the nation. If something isn’t sold online, just give us a call and we’ll set you up with a nearby dealer.
What are the StegoCrawl Accessories?
A complete installation with the StegoCrawl system involves the Vapor Barrier, StegoCrawl Seaming Tape for seams and penetrations, Tack Tape to seal the vapor barrier to the perimeter wall, and StegoCrawl Term Bar to mechanically fasten it so it stays in place. Here is a 4-minute installation video: StegoCrawl Installation Video
What is the difference between Seaming Tape and Tack Tape?
Seam Tape is our white, 3.75”x180’ tape for adhering overlapped layers of the vapor barrier together and for sealing any permanent penetration through the vapor barrier. Tack Tape serves a different purpose altogether; it is a grey, putty-like tape that is designed to adhere the vapor barrier to concrete, like a poured foundation or block concrete wall. It is 2”x50’ and is installed around the perimeter of the area you are encapsulating.
Do I need both Term Bar and Tack Tape? Can I use one and not the other?
Term Bar and Tack Tape serve different functions. They’re both intended to be part of the StegoCrawl installation process. Tack Tape creates a seal between the vertical wall and the vapor barrier. The Term Bar holds those two materials in place on the vertical wall long term.
How many Term Bars are in 1 box?
50 pieces per box, a total of 175 linear feet. Boxes cannot be split.
What is the difference between a vapor barrier and a vapor retarder?
The difference between a vapor barrier and a vapor retarder is the amount of moisture that can pass from one side of the membrane to the other. In the industry, migration from one side of the plastic to the other, is termed as “permeance”. For a membrane to be called a “vapor barrier” it needs to have a permeance less than 0.01.
Which Stego products would be best for my crawl space?
At Stego, we stand behind all of our products. Which product you should use depends on your specific site conditions. Of particular attention should be the surface the liner is being placed on top of, the volume of traffic you think your liner could see in the future, the amount of vapor drive you’re getting into your crawl space (which you’d notice with a hygrometer), and the presence of any additional contaminants you’d like to minimize from entering your crawl space and ultimately your home. Our 6 mil is less durable than our 10 and 15 mil. It is also less impermeable to water vapor and other contaminants. Likewise, our 10 mil is less durable and less impermeable than our 15 mil. This is tough work and you'll likely only want to do it once, so if you’re in doubt, a properly installed 15 mil vapor barrier should yield the best results.
Where will my order ship from?
All e-commerce orders ship from our Fulfillment Centers, which are located within the United States.
When will my order ship and how long until it is received?
Customer purchases will be processed Monday through Friday 8:00 am to 5:00 pm, Pacific Standard Time. In most cases customer purchases received by 5:00 pm (EST) will be processed within the following 24 hours. During this current freight environment, you should anticipate a minimum of 3-7 business days for receipt of delivery.
Holiday Hours: Due to the Christmas & New Year’s holidays, we are not able to process orders placed December 22 through December 26 or December 30 - January 2. Orders will be processed as soon as we return to the office on December 27 or January 3. Happy holidays!
What are the shipping costs for an order via this site?
We offer free shipping on all orders. You may be responsible for shipping costs on approved return items. If you receive a refund for your returned item, shipping costs will be deducted from your refund.
Does Stego ship outside the United States?
We currently ship within the contiguous United States. Please contact Customer Service at 877-464-7834 to inquire about shipments outside the contiguous United States.