Shipping Notice
We ship within the contiguous United States. Orders are processed within 1-3 business days, and delivery is expected to take 3-7 days, although delivery times may be extended. Unfortunately, expedited shipping is not available at this time.
Bulk Orders: For orders over 5 boxes or 150 lbs, we ship via LTL freight on a pallet. The carrier will contact you directly to schedule the delivery.
Shipping
Shipping Fees: Shipping is free.
Delivery: We coordinate the transportation and delivery of your purchase through a third-party freight carrier. (We do not accommodate product pick up by our customers.)
Areas we service: We currently only ship within the contiguous United States. Please contact Customer Service at 877-464-7834 to inquire about shipments outside the contiguous United States.
Order Processing
Please call Customer Service immediately after placing your order to avoid additional fees if you know your delivery address presents special circumstances.
An email notification will be sent to the customer’s email address of record (the email address you entered when placing your order or registering in our system). The emailed shipping notification will include confirmation of the order being shipped, and a tracking number from the freight carrier. Additional contact info for the freight carrier can be found on their website.
Customer purchases will be processed Monday through Friday 8:00 am to 5:00 pm, Pacific Standard Time. In most cases, customer purchases received by 5:00 pm (EST) will be processed within 1-3 business days, and during this current freight environment, you should anticipate a minimum of 3-9 business days for receipt of delivery. However, we cannot guarantee shipping dates. The freight carrier will provide you an expected delivery date, but that is subject to change.
Minimum Order Quantities: Some products on Shop Stego have a minimum purchase quantity. These minimums will be noted on product pages, and if you need a smaller quantity, we’re happy to help explore the best options for your project.
Damage or Loss: If you experience any damage or loss to your shipment, please call Customer Service at 877-464-7834 immediately upon receipt of order so we can assist you.